#credit expert cancel
How do I cancel my membership?
- Call us on Free phone 0800 561 0083 or 0344 481 0800*. Lines are open Monday to Friday 8am – 7pm, Saturday 8am – 4pm, Sunday closed.
- Before you cancel your membership make sure you ve made the most of CreditExpert. Could you increase your credit score and save money on your bills?
- We ll email you to confirm that we have processed your cancellation request, and then on the last day of your membership to confirm cancellation.
How do I cancel my CreditExpert membership or free trial?
To cancel please call us on 0800 561 0083 (free phone). Lines are open Monday to Friday from 8am to 7pm, and on Saturday from 8am to 4pm.
You can also cancel your membership by writing to us .
Please download and complete the form and follow the instructions enclosed. Bear in mind that you must leave time for us to receive and then process the form. If you are close to your next bill date, we recommend you call us to ensure you do not pay for another month s membership if you don t want to.
Can I cancel my membership or free trial online?
No, sorry. Please call us or write to us.
Can I email you to cancel my membership?
In most cases, you should call us on 0800 561 0083 or 0344 481 0800*.
How do I know that my membership has been cancelled?
If you call us to cancel, your cancellation will be processed immediately and you will receive email confirmation the same day. If you email us to cancel, you ll receive an email when we have processed your request to cancel, which could be up to 7 days after you have emailed us. You will still have access to your membership for the rest of the month that you have paid for. We will then email you on the last day of your membership to confirm that it has been cancelled this is when you will no longer have access to CreditExpert.
If you have unsubscribed from our emails, you will still receive this as it is an important communication. If you don t receive this email please check that your email address is correct in My Details or call our UK based team on 0344 481 0800.*
*Lines are open Mon – Fri 8am – 7pm, Saturday 8am – 4pm, and closed on Sundays. Charges for calling 03 numbers are the same as for calls made to standard UK landline phone numbers starting 01 or 02. If your landline or mobile phone package means you can call an 01 or 02 number as part of free inclusive minutes, the same will apply to calling our 03 numbers