As a leader in customer management for over 30 years, Convergys (NYSE: CVG) is uniquely focused on helping companies find new ways to enhance the value of their customer relationships and deliver consistent customer experiences across all channels and geographies.
Job Title: Sales Associate- Customer Loyalty Group Job Description Inbound calls from customers or other CSRs. Support customers who want to end service, reconnect service, or move/transfer service with DIRECTV. Agents will be responsible to provide first call resolution with accurate, courteous, and informative responses to customers. Agents are required to ask probing questions to define custome
Job Title: Senior Recruiter Job Description Job Description Essential Functions/Core Responsibilities • Responsible for development, implementation and administration of recruitment programs • Assist with development of innovative, creative, and proactive recruitment strategies to meet the business needs of each client, internal department, and appropriate stakeholders • Conduct initial screening
Job Title: Seasonal Sales and Service Job Description The Sales Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer s
Job Title: Coordinator, Talent Acquisition Job Description The Coordinator Recruiting ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs. This position is responsible for working with various clients to assess hiring needs and facilitate the recruiting process. Essential Functions/Core Responsibilities •
Job Title: Specialist, Customer Experience Analytics Consulting Job Description The Specialist Analytic Consultant will work as part of a consulting team to analyze the business processes and supporting data of internal and external clients, assess current performance levels, and identify opportunities for improvement. This position will focus on conducting detailed data analysis while maintaining