Contact Center Management
Customers perception of a provider is very important in the service segment, and with varying sensibilities to look after, providers need a large and educated resource pool to manage customer interactions with services that would increase provider credibility, ensuring repeat business.
Intelenet factors in these base requirements into all our contact center processes by deploying customer-focused operations to drive customer satisfaction metrics across every process.
Omni-Channel Customer Experience Management
Intelenet deployed analytical & six-sigma tools to assess and improve the customer experience over the omni-channel service lines, which resulted in Intelenet’s placement as the “Finalist in the Retail Week Customer Experience awards in 2015”.
Our Contact Center solutions encompasses customer relationship management (CRM) technologies, social media and analytics to deliver accurate, timely information about each customer to an associate before the point of contact. This It puts the customer at the center of the transaction, creating positive moments of truth and reducing the customer effort
Priority Customer Management