USA Finance

Nov 13 2017

Apple iOS Support

All the remote support capabilities for iPad/iPhone shown here are included as core components of Bomgar Remote Support. There are no additional charges or licensing fees for supporting mobile devices.

With Bomgar Remote Support, you can offer remote assistance to users on Windows, Mac, Linux, iPad, iPhone, or iOS devies. We include all platforms because part of our vision is to help you consolidate remote support. We address with one secure, appliance-based solution what many vendors attempt to address with ten or more tools.

Remote Desktop Control Apps for iPad and iPhone

With Bomgar, support representatives can control remote desktops, servers and laptops from an iPad, iPhone or iPod touch.

The iOS Representative Console includes a toolkit similar to the desktop version of Bomgar.

Not only are screen sharing and remote control available to technicians on Apple iOS devices, but a number of other Bomgar features, too.

For example, iOS Touch ID, 3D Touch for iPhone 6/6+, Bomgar Buttons, Chat Support, Jump Clients, Multi-Monitor Support, Multi-Session Support, SAML Single Sign-On configuration, and Special Actions are all available to reps on iOS devices. The iOS rep console also supports password managers, so reps can login even faster.

iPad Dashboard Lets Managers Monitor Remote Support

Team managers and leads can use the iPad Dashboard to monitor remote support sessions live. View the chat interactions and changes to the remote desktop as they occur.

Even if a team member has no active support sessions, a lead or manager on an iPad can monitor the remote desktop of the team member while he or she is logged into the rep console.

An icon appears on the remote desktop alerting the technician that monitoring is taking place. And all monitoring activity is logged for reporting purposes.

Dashboard monitoring is a great accountability tool for reps located at remote locations or home offices.

3D Touch will make you more efficient when doing remote support from you iPhone. With 3D Touch for iPhone 6S/6S+, you can

  • Start remote support sessions faster by generating a session key or jumping to a remote desktop
  • Troubleshoot multiple remote PCs easier by using peek/pop capability
  • Work faster once connected by pressing for right-click behavior

Use Touch ID Authentication on iOS Devices

For improved security, a support rep on an iPad or iPhone can take advantage of Apple Touch ID when logging into the iOS Rep Console.

Once Touch ID is enabled, the support rep can authenticate to the iOS Rep Console using his or her fingerprint.

Touch ID adds another layer of security to Bomgar’s Rep Console for iOS. If the phone is lost or stolen, Touch ID prevents access to the iOS Rep Console.

Manage Apple iOS Configuration Profiles

Bomgar also provides a portal for distribution of Apple iOS configuration profiles.

Apple iOS configuration profiles are XML files that quickly load settings and authorization information onto an iOS device. Configuration profiles might contain security policies, Wi-Fi settings, VPN configuration information, authentication credentials, Exchange account settings, email and calendar accounts, or certificates that permit iOS devices to work with a variety of systems.

These profiles can be installed on iOS devices to efficiently load settings, implement security policies, and so forth.

Profiles are maintained through the administrative interface and can be either public, available to anyone who can access the support portal, or private, requiring an access key provided by a privileged representative.

Can Bomgar Remote Control an iPad or iPhone?

Remote iOS screen sharing is available when supporting customers running iOS 8 and Mac OS X Yosemite. The remote Mac customer can enable screen sharing by plugging the iOS 8 device into the Mac, then beginning a QuickTime recording. Once connected, the Bomgar rep can see the remote iOS screen for support .

However, full remote control of iPad, iPhone or iPod touch is in violation of Apple terms and conditions. Bomgar continues to monitor the situation and is prepared to offer the ability to remote control iPad, iPhone and iPod touch devices once a sanctioned method is made available. But at this time, neither Bomgar nor our competitors may legally remote control Apple iOS devices.

  • Apple iOS 7.0+ (iPhone, iPad, iPod Touch)

For more information about offering remote support from Apple iOS devices, view:

  • Apple iOS 7.0+ (iPhone, iPad, iPod touch)

For more information about supporting Apple iOS devices, view the Guide to Supporting Apple iOS Devices with Bomgar .

Bomgar on the App Store

To support a customer on an Apple iPhone, iPad or iPod Touch, have your customer download and install the Bomgar iOS Customer Client app from the Apple App Store. App Store is a pre-installed app on iOS devices.

© 2003-2017 Bomgar Corporation | All Rights Reserved | Privacy

BOMGAR, BOMGAR BOX, JUMP and UNIFIED REMOTE SUPPORT are trademarks of Bomgar Corporation. Android is a trademark of Google Inc; Mac, Mac OS, iPad, iPhone and Safari are trademarks of Apple Inc. Windows, Windows Mobile, and Remote Desktop Protocol are either registered trademarks or trademarks of Microsoft Corporation. LogMeIn Rescue is a trademark of LogMeIn, Inc. GoToAssist and GoToMyPC are trademarks of Citrix Online, LLC.

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